Refund Policy | SyntaxxStudioo

Last updated: July 2026

This Refund & Cancellation Policy applies to all paid courses purchased on SyntaxxStudioo through our payment partner, Razorpay. It forms part of, and should be read together with, our Terms of Service.

1. Standard Refund Window

    You are eligible for a full refund if both of the following are true:
    Your refund request is made within 7 calendar days of the date of purchase, and
You have consumed less than 20% of the course — measured by self-paced content accessed/completed and, for courses with live classes, the number of scheduled live sessions for that course that have already occurred.

  

If both conditions are met, we will process a full refund of the amount paid, no questions asked. This is the standard policy for all individually purchased paid courses on the Platform.

2. After the 7-Day Window, or 20% Consumed

Once you are past the 7-day window, or have accessed 20% or more of a course's content or live sessions (whichever comes first), the purchase is considered final and non-refundable, except where required by applicable law or as described in Section 4 below.

3. How to Request a Refund

To request a refund, email hello@syntaxxstudioo.com with:

The email address used for your SyntaxxStudioo account
The course name
Your Razorpay payment ID or order ID (found in your payment confirmation)
The reason for your refund request (optional, but helps us improve)

We aim to review and respond to every refund request within 3 business days. Once approved, refunds are issued to your original payment method via Razorpay and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

4. Refunds Outside the Standard Window

Regardless of the 7-day/20% conditions above, you are entitled to a full refund if:

SyntaxxStudioo cancels, permanently discontinues, or is unable to deliver a course you purchased (for example, if a teacher becomes unavailable and no substitute is arranged).
You were charged in error or charged more than once for the same enrolment (duplicate payment).
A payment was deducted from your account but enrolment was never confirmed due to a technical failure on our end.

5. Non-Refundable Cases

Free courses (no payment was made, so there is nothing to refund).
Change of mind after 20% or more of a course has been consumed.
Missing a live class you were enrolled for — the recording (where available) or your continued access to the course's other content remains part of your enrolment; a missed session alone does not qualify for a refund.
Certificates already issued for a completed course.

6. Cancelling an Upcoming Live Class

If a specific scheduled live class within a course is cancelled or rescheduled by the teacher, this does not entitle you to a refund of the course fee — your enrolment and access to the course (including any rescheduled session or recording) continues. Refunds relating to a live class are only available under the general course-level conditions in Sections 1 and 4.

7. Contact for Refund Queries

SyntaxxStudioo Learning Pvt. Ltd.
Email: hello@syntaxxstudioo.com
Phone: +91 12345 67890
Address: SyntaxxStudioo Learning Pvt. Ltd., India

All refunds are processed in Indian Rupees (₹) back to the original payment method used at checkout, via Razorpay. We do not offer cash, bank transfer, or alternate-method refunds.